Satya Narayana Nadella – CEO of Microsoft

  • Was not afraid to ask why all of these things happened to him
    • Learned empathy, empathy for where customers are at
  • Core to Innovation is to listen and learn from customers
  • He as well as Bill Gates does not believe in sugar coating a conversation, very candid
  • Key to success
    • See secular trends long before they become conventional wisdom and change your business model to meet
    • Our job is to meet unmet, un-articulated needs of the customer. This is not going to happen if we don’t listen

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